Duties & Responsibilities:
The Associate Director (AD) for International Safety & Security is responsible for leading comprehensive global safety, security, and emergency response programs that support and enable the research and teaching goals of Harvard’s international centers, projects, and travelers while mitigating risks to the individual and University. The AD is a member of the Global Support Services (GSS) leadership team and reports to the Director of Global Support Services, a department within the University’s Central Administration. The AD position works closely with faculty, administrators, and students across all Harvard Schools and Units, providing travelers and decision-makers with advice, assessments, and recommendations.
- International Safety & Security (IS&S) Team: The AD manages, develops, and mentors a three-person team of program managers and an intelligence analyst. The team monitors and analyzes global intelligence and world events to inform in-house risk ratings and advise and train international travelers on risk mitigation. They also develop and deliver online and in-person orientations and training programs and educational materials for international travelers, with an emphasis on challenging and elevated-risk destinations. The IS&S team establishes and maintains trusted working relationships with School- and department-specific stakeholders, advising and consulting on executive protection for the University’s high-profile international travelers and conducting on-site security assessments for new offices abroad. Most notably, the IS&S team oversees the University’s travel tracking program, provides 24/7/365 international emergency response and crisis management, and manages the University’s emergency response to international incidents.
- Emergency Response & Crisis Management: The AD leads the University’s response to international medical and security emergencies and crises. As the leader of the University’s International Emergency Management Team (IEMT), the AD develops, tests, and implements emergency plans and protocols to train responders; selects and manages vendors and contractors that provide emergency support to the University; and escalates and communicates incidents to University leadership as needed.
- International Risk Management Strategy: The AD upholds University policies, procedures, and best practices to mitigate the safety and security risks associated with international research centers, projects, and travel. This requires consultation and collaboration with University partners and stakeholders to develop risk management strategies, continuously evaluate international safety and security practices, and identify and gain buy-in for new measures as needed. The AD also oversees long-range planning for international safety and security initiatives and resources and creates and delivers reports on international safety and security to University leadership.
- On-Call: This position leads an on-call rotation providing 24/7/365 coverage for international emergency response.
Emergency Status Designation: Critical Operations Personnel. Leader of the University’s International Emergency Management Team (IEMT).
At least 10 years’ experience in global security, including but not limited to international risk assessments, emergency response and crisis management, and international program design and implementation. At least 5 years’ experience leading and managing a team, including emergency responders. Must have international field experience and a robust network of international contacts and resources. Must be able to communicate clearly, effectively and persuasively in writing and verbally. Must form relationships and work well with people at all levels of the University. Must have exceptional decision-making and problem-solving skills. Must demonstrate strong leadership, remain calm under pressure and in crisis situations, and handle sensitive and confidential information with discretion. Must be well organized and able to provide budget oversight.
Experience with IT project management preferred. Familiarity and comfort with travel tracking and communications technology. Strong computer skills. Foreign language proficiency preferred. Experience working, living, and studying abroad.
Travel: Some international travel required annually, which may include high-threat environments. In case of a serious emergency, may be expected to travel on short notice to provide in-country support.